This incident is resolved. Customers who still have a machine offline need to reboot their machine.

Azure has indicated they are seeing signs of recovery. If your machine is stuck in an offline state, attempt a power cycle. If the power cycle does not bring the machine online, please contact Packsize Technical Support hotline for more help.

Some impacted machines are starting to reconnect. If your machine is stuck in an offline state, attempt a power cycle, then contact Packsize Technical Support hotline for more help.

An Azure Device Provisioning Service (DPS) outage is causing machines in PackNet to appear offline. We are escalating to Microsoft to resolve the issue. For machines currently online - to avoid issues, please DO NOT reboot or power off the Machine or IoT device.