Azure Outage causing Machines Offline
This incident is resolved. Customers who still have a machine offline need to reboot their machine.
May 30 22:55:29 (UTC)Azure Outage Impacting PackNet Production
The IoT Hub in Azure US West 2 has recovered and we are monitoring the results. PackNet Software Platform connectivity and production has returned to normal in our Prod1 environment.
May 29 12:59:46 (UTC)Authentication Degradation
We identified the issue in the codebase and rolled back the change deployed earlier. Authentication has returned to normal.
May 19 14:40:00 (UTC)EM Production Degradation
The issue has been resolved. EM production has returned to normal.
May 18 19:42:00 (UTC)Disto Carton Production Degradation
The issue was identified and a fix has been deployed. Cube customers can now use Disto scanners to trigger production of single-scan items.
May 6 08:42:00 (UTC)Production Outage - Machines Offline
The issue has been resolved.
Apr 27 12:52:00 (UTC)Production Degradation - RabbitMQ
The alerts have resolved and services including Production have returned to normal. The RabbitMQ message bus server was identified as the source of the errors.
Apr 22 11:29:00 (UTC)Production Outage - Some EM Machines Offline
The issue has been resolved. Customers experiencing this problem should attempt to power cycle their machine. If the issue persists, please call the technical support hotline.
Apr 9 14:30:00 (UTC)Label Production Degradation
We have completed a code roll back. Event Notifications and label production has returned to normal.
Apr 7 23:43:00 (UTC)Import Pipeline Degradation
The issue has been resolved. Import Pipeline functionality has returned to normal.
Apr 7 00:39:00 (UTC)Packaging Creation Search Outage
A code fix was deployed to resolve the Packaging Creation search issue. Users are now able to interact with Packaging Creation search again.
Apr 2 00:15:00 (UTC)