The PackNet issue is now resolved.

The issue has been resolved. Production has returned to normal.

EM7, X5, and X7 machines were impacted by this issue which has since resolved. The team is continuing to monitor.

This incident is resolved. Customers who still have a machine offline need to reboot their machine.

The IoT Hub in Azure US West 2 has recovered and we are monitoring the results. PackNet Software Platform connectivity and production has returned to normal in our Prod1 environment.

We identified the issue in the codebase and rolled back the change deployed earlier. Authentication has returned to normal.

The issue has been resolved. EM production has returned to normal.

The issue was identified and a fix has been deployed. Cube customers can now use Disto scanners to trigger production of single-scan items.