This incident is resolved. Customers who still have a machine offline need to reboot their machine.

The IoT Hub in Azure US West 2 has recovered and we are monitoring the results. PackNet Software Platform connectivity and production has returned to normal in our Prod1 environment.

We identified the issue in the codebase and rolled back the change deployed earlier. Authentication has returned to normal.

The issue has been resolved. EM production has returned to normal.

The issue was identified and a fix has been deployed. Cube customers can now use Disto scanners to trigger production of single-scan items.

The issue has been resolved.

The alerts have resolved and services including Production have returned to normal. The RabbitMQ message bus server was identified as the source of the errors.

The issue has been resolved. Customers experiencing this problem should attempt to power cycle their machine. If the issue persists, please call the technical support hotline.

We have completed a code roll back. Event Notifications and label production has returned to normal.

The issue has been resolved. Import Pipeline functionality has returned to normal.

A code fix was deployed to resolve the Packaging Creation search issue. Users are now able to interact with Packaging Creation search again.

All Audit alerts have been resolved. Audit has caught back up with requests. Dashboard and Search experience has returned to normal.

EM production has returned to normal after rolling back a recent code change.

The DIM Scan to Produce code fix has been deployed and is now up in Production. Customers are able to change carton designs in DIM.

Feature flag restored to default. DIM Scan to Produce users need to refresh the PackNet UI to return to normal production.