PackNet Software Platform (Prod 1) status page
Incidents

Production Degradation - Incorrect Box Dimensions

MAJORaffectedMachine Production (Prod 1)lasted13h 13min

We identified an issue with an update to the code that generates machine instructions for the EM and Fusion Machines. We have reverted the changes, and box dimensions are now correct.

resolved
Feb 12 10:23:00 (UTC)

The software team has received reports that machines are producing boxes with the wrong dimensions. We are investigating and will provide more information soon.

investigating
Feb 12 03:45:00 (UTC)

First customer called Packsize Tech Support indicating an issue with boxes being produced with the wrong dimensions.

investigating
Feb 11 21:10:00 (UTC)
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