Production Degradation - Incorrect Box Dimensions
Started
Lasted 13h 13min
MAJORaffected
Machine Production (Prod 1)
RESOLVED
lasted 13h 13min
We identified an issue with an update to the code that generates machine instructions for the EM and Fusion Machines. We have reverted the changes, and box dimensions are now correct.
INVESTIGATING
6h 38min earlier
The software team has received reports that machines are producing boxes with the wrong dimensions. We are investigating and will provide more information soon.
INVESTIGATING
6h 35min earlier
First customer called Packsize Tech Support indicating an issue with boxes being produced with the wrong dimensions.