EM production has returned to normal after rolling back a recent code change.

The code rollback is complete and we are monitoring the results.

The issue with the EM machine service code has been identified and we are rolling back code to the prior stable release.

An alert was received by the software team indicating an issue with the EM machine service. We are investigating the issue.

EM machine service code deployment. This was later identified as the root cause of the issue that led to failed production requests for EM customers.