Production Outage - Some EM Machines Offline
The issue has been resolved. Customers experiencing this problem should attempt to power cycle their machine. If the issue persists, please call the technical support hotline.
Label Production Degradation
We have completed a code roll back. Event Notifications and label production has returned to normal.
Import Pipeline Degradation
The issue has been resolved. Import Pipeline functionality has returned to normal.
Packaging Creation Search Outage
A code fix was deployed to resolve the Packaging Creation search issue. Users are now able to interact with Packaging Creation search again.
Dashboard & Search Degradation
All Audit alerts have been resolved. Audit has caught back up with requests. Dashboard and Search experience has returned to normal.
EM Production Outage
EM production has returned to normal after rolling back a recent code change.
DIM Scan to Produce Carton Design Degradation
The DIM Scan to Produce code fix has been deployed and is now up in Production. Customers are able to change carton designs in DIM.
DIM Scan to Produce Production Outage
Feature flag restored to default. DIM Scan to Produce users need to refresh the PackNet UI to return to normal production.
Reporting Degradation
The service is recovering and PackNet Report data is now displaying correctly.
X7 Machine Production Outage
The rollback is complete, and we're seeing machines producing normally again
Production Degradation - Incorrect Box Dimensions
We identified an issue with an update to the code that generates machine instructions for the EM and Fusion Machines. We have reverted the changes, and box dimensions are now correct.
Dashboard & Search Degradation
All alerts have been resolved. Dashboard and Search experience has returned to normal.