Activity

Production Degradation - Incorrect Box Dimensions

Started
Lasted 13h 13min
MAJORaffected
Machine Production (Prod 1)

RESOLVED

lasted 13h 13min

We identified an issue with an update to the code that generates machine instructions for the EM and Fusion Machines. We have reverted the changes, and box dimensions are now correct.

INVESTIGATING

6h 38min earlier

The software team has received reports that machines are producing boxes with the wrong dimensions. We are investigating and will provide more information soon.

INVESTIGATING

6h 35min earlier

First customer called Packsize Tech Support indicating an issue with boxes being produced with the wrong dimensions.